WHAT Inbound Call Center Services ARE RIGHT FOR YOUR BUSINESS?

Not Sure What Inbound Service You Need? Ask Leads Magnet, A Leading Inbound Contact Center Provider In The USA & Pakistan. We Cover A Broad Range Of Services That Will Surely Fit What You Need – No Matter How Specific It Is.

24/7 Answering Service

We handle your after hours, overflow, and holiday call center service requirements so your consumers can take confidence and reliance in your business. Manage your customer’s happiness, satisfaction, and information sharing with us!

Phone Answering Service

This is a cost-effective solution so your business is available to call 24 7, 365 days a year. We can set a phone answering campaign fully automated via IVR system facility or have agents in the mix; whichever support solution your business needs.

Virtual Receptionist Service

This service is highly appreciated and effective during these times. Hire talents on-the-go to manage your administrative, functional operations, and concierge services. Our agents undergo rigorous vetting process and we can curate talents specific to your business type.

Customer Support Outsourcing

Enjoy the latest call center technology, global call handling experts, and KPI setting that will go hand-in-hand with your business’ growth. We set-up and run ISO-certified process for customer handling support operations.

Multilingual Call Center Services

Skip the language barrier and get down right to penetrating foreign markets. We have 12 languages on the belt available for our inbound calling operation services. We can also hire agents with more specific language/dialects and accents depending on your requirements.
Our Multilingual call center is an effective service delivery tools that can give your business the ability to serve a wider customer base.

Outsourced Technical Support

Get information technology-based call handling support at half the price elsewhere. We have proprietary process for Help Desk (Tier 1 and Tier 2 support), pre-sales IT Help Desk, service desk support, business application support, managed tech services and high-end tech support (Tier 3).

Omnichannel Contact Center

Unlock a seamless 360-degree solution customer experience across email, live chat, phone and video. We offer ISO-certified and HIPAA-compliant omnichannel call center supporting widely used tools & CRMs.

HOW INBOUND CALL CENTER SOLUTIONS DRIVE BUSINESS GROWTH AND EXCELLENCE

At Leads Magnet, we prioritize the growth and profitability of our clients through our scalable inbound call handling services. We provide our agents with rigorous training on language, accent, culture, and empathy to deliver outstanding customer interactions. Our goal is to provide fast and reliable customer care solutions to make each call valuable.

Our support services cater to small businesses belonging to different industries such as retail, e-commerce, banking, travel, and healthcare.

Here are some reasons why you should explore our inbound solutions:

Accent Training For Agents

Our agents undergo rigorous accent training before onboarding. We also conduct regular training to update their knowledge of your business.

Quality Assurance And Monitoring

Leads Magnet conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.

Take advantage of our cost-effective inbound call services. We offer different pricing models suited for the needs of small businesses: fully managed, co-managed, and per call answered. The admin and technology expenses are on us.

Custom-Fit Inbound Contact Center Services

Our onboarding process is like no other, we believe every business is unique. Outsource inbound calls to us and you'll guarantee a smooth transition and fast implementation.

24/7 Business Operation

Our business operates all day to accommodate all calls coming from different geographic regions. Our 24/7 operations provide effective customer service, receive incoming orders, and schedule reservations and appointments at any time. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.

Affordable Call Center Packages

Up-To-Date Software & Infrastructure

Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.

WHAT IS AN INBOUND CALL CENTER SERVICES?

An inbound call center service receives incoming calls from customers. It includes answering service, chat support, order processing, reservation, tech support, and email support. Investing in one ensures that your customers get the best assistance possible in answering their queries.

At Lead Magnet, we specializes in delivering inbound customer care. Our systematic customized solutions result in a higher customer satisfaction score and increased sales. We develop customized solutions for small and medium-sized businesses to fit their needs and budget.

How To Differentiate Inbound And Outbound Call Center?

An Inbound Contact Center Focuses On Accepting Calls And Questions From Customers. Meanwhile, Outbound Call Center Services Directly Contact A Customer And Advertise Your Business.

What Are The Perks Of Outsource Inbound Calls?

It Gives An Impression That Your Customers’ Comfort And Convenience Are At The Top Of Your Priorities.

Our Goal Is To Make It Easier For Your Clients To Express Their Complaints And Questions. Our Competent Call Center Agents Will Attend To Every Customer’s Needs Through Live Calls. We Will Make Sure To Answer All Queries.

How To Choose The Right Inbound Call Center Outsourcing Provider?

In Selecting The Best Provider, Make Sure That They Offer Competitive Call Center Pricing And Have Years Of Experience Under Their Belt.